FAQ
Below are frequently asked questions. Feel free to peruse, and if don’t find what you are looking for, don't be shy; we'd love to hear from you. We have a wonderful team of helpful staff on hand Monday thru Friday from 9 a.m. to 5 p.m. to help you with whatever you might need. Please either email customerservice@petunia.com or call us at 805-643-6697, ext. 121. All questions will be answered within 2 business days.
Please note that the lining of the bag can be spot cleaned with a damp cloth and the removable changing pad can be hand washed. The changing pad should be washed in cold water. Please do not twist it or wring it out. It can be rolled up in a towel to release some of the excess water. Then it should be air dried flat. You may use a very cool iron on it if it curls up a bit at the edges.
To find the above measurements, use a soft measuring tape to measure the distance from one shoulder to the opposite hip bone by measuring diagonally across your body. For the above chest measurement, measure the full circumference just under your armpits and above (not over) the fullest part of your bust. Men sizing follows the same guidelines.
How will I know I have the proper size sling?
With your baby inside the sling, the lowest part of the baby’s body should be hitting you right at your hip bone or slightly above. If the sling is riding below your hip, your sling is too big. The sling should fit snuggly with baby inside but if you feel uncomfortable wearing it with baby because it feels too tight, your sling is too small. You want the sling to be snug but not too snug.
how to remove child: Pull sling onto shoulder to make room underneath for baby to come through. Slip baby's head out of the bottom/back into your arm. Grab baby's back and bottom with your arm and hand.
CRADLE CARRY
NEWBORN THROUGH 4 MONTHS
1 While wearing sling, hold baby in a seated position facing out.
2 Using your free arm, open sling away from your body.
3 Align baby's bottom with the seam on sling (look for the PPB logo) and lower baby into the pouch first, tuck baby's legs in.
4 Then, open sling enough to allow the baby's head to rest against your body.
5 Secure placement and comfort of baby by checking that both sides of the fabric cradle the baby.
FRONT CARRY
3 THROUGH 6 MONTHS
1 With sling on, align seam of sling (look for the PPB logo) with your belly button.
2 With baby facing you, hold in a "tucked" position against your chest.
3 Lower baby into sling bottom first so that his/her feet are against your stomach (legs can be crossed for comfort).
4 Adjust the outer fold of the sling to support the baby's back while ensuring the under fold is up against your chest. Baby will be in a deeply "seated" position, tummy to tummy.
HIP CARRY
5 MONTHS UP TO 25 POUNDS
1 With sling on, align seam of sling (look for PPB logo) with your belly button.
2 Hold baby high on opposite shoulder.
3 With your free arm, hold sling away from body and slide baby through, feet first.
4 Align seam with baby's bottom.
5 Find the inner layer and place baby in a seated position between the fold of the fabric (creating a seat).
6 Position baby so he/she is sitting at and straddling your hip.
7 Support the baby by pulling the outer fold of the fabric high up on the baby's back while ensuring the under fold is up against the back of the baby's knees. The baby will be "seated" with its bottom lower than its knees (important positioning to ensure comfort and proper circulation for baby's legs).
SUFFOCATION RISK if baby is positioned incorrectly or if sling does not fit properly. Pay careful attention to airflow, particularly when using the sling to hold a young baby or if you have large breasts. Check to ensure that the baby's airway is not blocked and that the baby is breathing at all times. Do not leave sling wrapped around an unattended infant.
Do not place more than one baby at a time in the sling.
Do not use if baby exceeds 25 pounds.
Keep one arm around baby's back at all times for support and balance. If you
must bend over, bend from your knees and not your waist.
Use care when walking through doorways or moving around sharp edges, corners or other hazards while wearing baby in sling.
Be aware of the baby at all times. Remember that the baby is not strapped in and can climb out or grab dangerous or breakable objects off of shelves and walls.
Do not cook, smoke, drink hot beverages or use power tools, sharp objects, etc. while carrying baby in sling.
Do not use the sling while exercising or performing any kind of strenuous activity.
The sling is not a substitute for a car seat in a moving vehicle.
Do not use the sling as a purse or carry anything in it other than a baby.
Always inspect the sling for tears or other damage before each use.
Read all sizing and usage instructions carefully before using.
Entering the CVN number is a required part of the checkout process.
EXCHANGES ARE FREE!
Your satisfaction makes our world go round. For all Petunia Online Boutique purchases, we will gladly exchange your item(s) within 30 days of your purchase. The item(s) must be in new, unused condition with the original tags and/or packaging. All returns or exchanges must have been purchased from the Petunia Online Boutique at shop.petunia.com and be accompanied by a Return Authorization number.
• Email us at exchange@petunia.com to be issued a Return Authorization number.
• Allow 48 hours to be sent a Return Authorization number and shipping instructions.
• Upon receipt of your package we will send your exchanged items.
• The good news is we will pay for the return postage. Exchanges are free!
• Your credit card statement will show a credit for the returned item(s) and a charge for your exchanged item(s).
IMPORTANT NOTE ABOUT EXCHANGES: any item deemed "used" will be ineligible for exchange. Pending inspection it is Petunia Pickle Bottom’s sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you at your cost and no exchange provided.
RETURNS ARE EASY. Your satisfaction makes our world go round. For all Petunia Online Boutique purchases, we will gladly return your item(s) within 30 days of your purchase. The item(s) must be in new, unused condition with the original tags and/or packaging. All returns or exchanges must have been purchased from the Petunia Online Boutique at shop.petunia.com and be accompanied by a Return Authorization number.
• Email us at returns@petunia.com to be issued a Return Authorization number.
• Allow 48 hours to be sent a Return Authorization number and shipping instructions.
• Follow the shipping instructions provided. Be sure to write your Return Authorization number on the box.
• Upon receipt and inspection of your package, we will refund your returned items minus shipping and handling fees.
IMPORTANT NOTE ABOUT RETURNS: any item deemed "used" will be ineligible for return. Pending inspection it is Petunia Pickle Bottom’s sole discretion to determine if the item(s) have been used or been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you at your cost and no return provided.
A NOTE ABOUT YOUR REFUND: When will my credit card be refunded?
Your refund will be processed within 5-7 business days upon receipt and inspection of your return. It will be refunded in the original form of payment. Please note we have no control over your banking institution and your banking institution may require additional days to process and post the transaction to your account.
